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Read These Terms Before You Open Your Account

These terms set out what bdg89 expects from you and what you can expect from us — covering account creation, wallet deposits through bKash, Nagad or Rocket, game access, and how disputes are handled.

Account eligibility rulesbKash, Nagad, Rocket deposit termsWithdrawal conditionsAccount suspension policyBangladesh region access
bdg89 Read These Terms Before You Open Your Account
HOW WE HANDLE YOUR ACCOUNT

Security, Data and Your Account Rights

Account Security

Your account is protected by OTP verification on login and on withdrawals. We do not store full wallet numbers in plain text; only masked references are held against your account record.

Data Retention

Transaction records — including bKash, Nagad and Rocket payment logs — are retained for the period required to resolve disputes and meet audit obligations. You can request a summary through live chat.

Requesting Changes

To update your registered mobile number or linked wallet, submit a request through the Account Settings page. Changes to wallet details require a short verification step before they take effect.

Who to Contact

For any concern about how your data is used under these terms, contact our support team via the email address shown in the Help section of your account. We aim to acknowledge all requests within one business day.

TERMS CONTACT PATHS

Reach Us About Any Terms Question

Live Chat Open the chat widget on any page to ask about specific clauses, account holds or withdrawal conditions. Our Bangladesh support team responds in English and handles wallet queries directly.
Email Support Send detailed questions about account terms, bKash or Nagad transaction disputes, or eligibility concerns to our support address listed in your account dashboard under Help.
Account Help Centre The Help Centre inside your account covers the most common terms questions — including how Rocket withdrawals are verified and what triggers a temporary account review.

Common Questions About These Terms

These are the questions we see most often from accounts in Bangladesh. If yours is not here, live chat is the fastest path to a clear answer.

Yes. The same deposit and withdrawal conditions apply regardless of which wallet you use. The processing path differs between bKash, Nagad and Rocket, but the account rules are identical.

No. We notify you at your registered contact address before any material change takes effect. Continuing to use the account after the effective date counts as acceptance of the updated terms.

We may place a temporary hold on withdrawals while we verify activity. You will be contacted with the specific reason and the documents or steps needed to resolve the review as quickly as possible.

No. Each person may hold one account only. Duplicate accounts linked to the same device, wallet or identity may all be suspended pending review under our multi-account policy.

Send a written closure request through live chat or the support email listed in your Help section. Any pending Nagad or Rocket withdrawal will be processed before the account is deactivated.

Access depends on your local law and the eligible regions we serve. Whether you are in Dhaka or elsewhere, confirm that using this platform is lawful in your area before creating or continuing an account.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.